Technical Field Manager

Job Category: Field Manager - SaaS Implementation

Industry: Hospitality (Hospitality tech)

Dept: CSS

Location: Remote

Travel: 50% - 80%

Employment Type: W2+Benefits

Pay Range: $75k - 100K

About the company:

Join our growing innovative Hospitality SaaS company, where we redefine guest experiences with state-of-the-art virtual reception, lobby kiosk check-in, remote access, and more. By automating front-of-house services, we empower hotels to streamline operations, reduce costs, and enhance guest satisfaction. Our API-first approach integrates with platforms for ID verification, payment processing, access control, and remote support, delivering a smooth and personalized experience for guests and hotel staff.

About You

You are a passionate and personable professional with a strong background in hospitality and a knack for simplifying technology. Your technical acumen, combined with your ability to connect with people, makes you an ideal trainer. You thrive on the road, enjoy building relationships, and are committed to delivering top-notch training experiences. You’re not just a trainer but a motivator, a problem-solver, and a key player in helping hotels enhance their guest experience through innovative technology.

About the Role
As a Technical Field Manager, you’ll be at the forefront of transforming the hospitality industry by empowering hotel staff with the skills they need to operate our cutting-edge check-in kiosk systems. You’ll travel extensively to deliver hands-on training, troubleshoot technical issues, and provide ongoing support, ensuring a seamless guest experience. Your role goes beyond just teaching; you’ll build strong relationships, simplify complex technology, and motivate teams to embrace innovative solutions, all while maintaining brand standards and driving operational excellence.

Responsibilities

• Conduct hands-on training sessions for hotel front desk staff and managers using automated check-in kiosks.
• Troubleshoot technical issues related to SaaS products, networking, and hardware.
• Develop and maintain training materials, including manuals and presentations.
• Provide ongoing post-training support to ensure successful implementation.
• Build and maintain strong client relationships, serving as the main point of contact for training-related inquiries.
• Travel to various hotel locations, ensuring timely and practical training.
• Collaborate with Client Success, Implementation, and Engineering teams to refine training processes and address client needs.
• Utilize motivational techniques to engage and enhance the performance of hotel staff.

Requirements

• Experience: Previous experience in the hospitality industry, preferably front-of-the-house, or in a related field.
• Technical Skills: Proficiency in troubleshooting SaaS products, basic networking, and VPNs.
• Training Expertise: Strong background in training and developing educational materials, with the ability to simplify technical concepts.
• Communication Skills: Exceptional interpersonal and client-facing skills, with the ability to engage and motivate diverse teams.
• Travel Willingness: Ability and willingness to travel extensively (50-80%).
• Collaboration: Ability to work effectively with both operational and IT teams, ensuring smooth communication and implementation.
• Motivational Skills: Proven ability to motivate and engage teams, enhancing their performance through training.
• Big Plus: Any prior experience training or working with POS systems such as Oracle Opera, Symphony, POS Kiosks, etc. are encouraged to apply.

How to apply:

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)