Implementation Mgr.
Job Description:
Category: Project Manager
Employment Type: Contractor (LongTerm)
Industry: Hospitality Tech (National Resort)
Type: Remote (or if local, hybrid)
Location: Downtown Chicago (Merchandise Mart Area).
About the Project:
We're moving our Central Reservation System out of Opera 5 and into a new CRS that will integrate with Opera 5 PMS via OXI, and we're looking for a Technical Project Manager that can assist with this transition.
How much technical knowledge does this role call for?
Technical enough to understand Opera application, how our current reservation system is configured, and the data contained within the application.
Understanding what an API does and which APIs exist. But not technical enough to understand API configuration or caching.
Example Tasks
Documenting which fields & features we use in our Opera reservations and profiles.
Document the business rules of why we are using some of the more complex fields.
Work with the provider of our new CRS to communicate these requirements to them and ensure they are built into the new platform.
Develop test plans to test that the CRS integration to Opera 5 is thorough and accurate.
Supervise QA resources to execute the test plans and report the results to the project leadership.
Responsibilities
Provide subject matter expertise relating to Opera PMS, coaching & direction to internal and external teams where required.
Work with internal business partners to develop and implement specific processes, workflows, configurations, and settings.
Act as the relay for communications between the project team and stakeholders.
Ensure project progress meeting timelines and deadlines.
Qualifications
Experience in using Opera PMS – Opera 5 and/or Cloud knowledge.
Excellent verbal & written communication skills.
Excellent presentation skills.
Strong interpersonal skills and ability to manage change at all levels of the operation.
Strong organizational, time management, and planning skills.
Good knowledge of technology applications and processes.
Knowledge/understanding of Interfaces and system integrations is an asset.
Personal Characteristics
Self-managed.
Ability to work effectively with people in a fast-paced environment while remaining positive.
Self-starter; displaying initiative; highly organized and outstanding communication skills.
Excellent problem-solving skills and ability to quickly make decisions.
Strong project management and ability to manage multiple ongoing projects.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)