Product Manager

Industry: Hospitality (Hospitality tech)

Location: Remote

Travel: 0%

Employment Type: Long Term Contract (Renews Annually)

About the company:

Join our growing innovative Hospitality SaaS company, where we redefine guest experiences with state-of-the-art virtual reception, lobby kiosk check-in, remote access, and more. By automating front-of-house services, we empower hotels to streamline operations, reduce costs, and enhance guest satisfaction. Our API-first approach integrates with platforms for ID verification, payment processing, access control, and remote support, delivering a smooth and personalized experience for guests and hotel staff.

About the Role:
We seek a highly communicative and detail-oriented Product Manager to lead the development of innovative solutions in the hospitality and kiosk technology space. This role will require you to work closely with clients to translate their needs into precise, actionable technical requirements. Your ability to simplify complex technical information for non-technical stakeholders will be crucial to your success.

Key Responsibilities:

• Collaborate with clients to gather and document business and technical requirements.
• Draft clear and concise technical documentation, simplifying complex concepts for easy understanding.
• Manage and prioritize product backlogs using Jira and Confluence.
• Work cross-functionally with design, engineering, and QA teams to deliver impactful features.
• Continuously engage with clients to ensure their requirements are met and manage feedback loops.
• Stay focused on delivering high-impact solutions, balancing priorities between business goals and client needs.

Qualifications:

• Client-Facing Expertise: Excellent English communication skills with the ability to interact with clients and manage their expectations.
• Experience: Prior experience in hotel technology or electronic kiosks/POS systems is highly preferred.
• Technical Skills: Ability to draft technical documentation and simplify complex technical processes for broader audiences.
• API: A basic understanding of API structures is essential, including how APIs function, how to document them effectively.
• Tools: Proficiency in Jira and Confluence is essential.
• Bonus Skills: Experience in SaaS and basic UI/UX design skills (using tools like Figma) are a plus.

Preferred Experience:

• Background in the hospitality industry or working with electronic kiosks or POS systems.
• Strong organizational and prioritization skills, with the ability to focus on delivering high-priority features that create a significant impact.

We'd love to hear from you if you are passionate about technology, problem-solving, and delivering exceptional client experiences!

• Big Plus: Any prior experience with POS systems such as Oracle Opera, Symphony, POS Kiosks, etc. are encouraged to apply.

How to apply:

Click the green button below, and don't forget to upload your resume.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)